Refunds & Cancellations

How to Cancel

There is no self-serve "Manage Subscription" button yet. Email [SUPPORT EMAIL] from your account's email address and ask us to cancel your renewal; we'll confirm once it's done. Self-serve cancellation through Stripe's billing portal is planned.

When Cancellation Takes Effect

Canceling stops future renewals only. You keep paid features until the end of the period you've already paid for, then move to the Free tier automatically. There is no proration or refund for the unused portion of a current period.

Refund Policy

Except where required by law, payments are non-refundable, including partial months or years and forgotten cancellations. We may issue a refund at our discretion for (a) a billing error on our part, such as a duplicate charge, or (b) a renewal charged after you had already asked us in writing to cancel. Email [SUPPORT EMAIL] with your account email and the charge date.

Deleting Your Account Does Not Cancel Billing

Deleting your account (see Delete Account) removes your data but does not automatically cancel an active Stripe subscription. Cancel first, then delete, to avoid being charged again.

Chargebacks

Disputing a charge with your card issuer before contacting us may mean we can't restore account access while the dispute is open — email [SUPPORT EMAIL] first and we'll try to sort it out directly.